Check out our terms and conditions for savings and deposit accounts. Drop by a branch if you have any questions.
This information document applies to you if you have dealt with us at a distance e.g. phone, internet, post, i.e. where there is no face to face contact between you and us
This information is supplied to you in accordance with our obligations under the European Communities (Distance Marketing of Consumer Financial Services) Regulations 2004 (as amended, re-enacted or replaced from time to time). It should be read in conjunction with the terms and conditions applicable to your account as they contain important additional information about who we are, the types of financial services that we offer, our charges and how to make a complaint.
Please see our Terms & Conditions and Personal & Business Banking charges brochure for full details of the fees and charges applicable to your account, which is available on our website. There may be additional costs or taxes payable by you which are not paid by us or imposed by us.
You have the right to withdraw from your account within 14 days (cooling-off period) from when it was opened or reinvested without penalty and without giving a reason.
You can withdraw by sending your details via any of the following methods:
If you opened or reinvested your account via the PTSB app, Open24 desktop or Telephone Banking, you can also withdraw online:
If you do not exercise this right to cancel the contract you will remain bound by the terms and conditions of the account but you will continue to have the right to cancel as outlined below.
If you exercise your right to cancel the contract by closing your account within the 14 day period referred to above. The account balance and any accrued interest less Deposit Interest Retention Tax (DIRT) (where applicable), will be returned to you, subject to the account balance being in cleared funds and after deducting any amounts you owe us. An early withdrawal charge where it applies will be deducted from the closing balance on the account.
You may at any time close your account and the balance and any accrued interest less DIRT (where applicable) will be sent to you subject to the account balance being in cleared funds and after deducting any amounts you owe us. An early withdrawal charge where it applies will be deducted from the account closing balance. If you fail to adhere to the terms of the account contract we may terminate the contract by giving you at least 2 months notice in writing.
The Irish courts shall have exclusive jurisdiction concerning the terms of the Account except where (a) you are a consumer as defined within the Consumer Rights Act 2022 and (b) where the product – the subject of the dispute – was entered into after 29 November 2022 and (c ) where you do not ordinarily reside in the Republic of Ireland. Irish law will, however, apply to the resolution of the dispute even where a non-Irish court has jurisdiction over the dispute.
Calls may be recorded. Permanent TSB plc trading as PTSB is regulated by the Central Bank of Ireland.
In providing personal banking services to you, we need to process personal data about you. This involves asking you for specific personal data, processing this personal data and storing it for a period of time. An explanation of how your personal data is used in the provision of our services to you, our running of the bank and your rights in relation to your personal data is provided in our Data Protection Summary.
If you would like a copy of the full Data Protection Notice, please ask a branch staff member, call Open24 on 0818 50 24 24 or view it in our Data Protection Notice section.
