Check out our terms and conditions for credit cards. Drop by a branch if you have any questions.
Note: this information document applies to you if you have dealt with us at a distance e.g. phone, internet, post. In other words where there is no face to face contact between you and us.
This information is supplied to you in accordance with our obligations under the European communities (distance marketing of consumer financial services) regulations 2004 (as amended, re-enacted or replaced from time to time). It should be read in conjunction with the terms and conditions applicable to your account as they contain important additional information about who we are, the types of financial services that we offer, our charges and how to make a complaint.
PTSB is obliged to deduct government stamp duty (currently €30 per account) from your account each year in respect of the previous 12 months or when you close your account.
Until 1 April 2023, government stamp duty was applied in April. Revenue have changed the charging period to align it with the calendar year. This will mean that government stamp duty on credit cards will be charged on the 31 December 2023 in arrears.
To facilitate the change and the shorter chargeable period (2 April 2023 to 31 December 2023), if you have a credit card with us, government stamp duty of €22.50 will be deducted from your account on the 31 December 2023. If you close your card during this period (2 April 2023 to 31 December 2023) you’ll be charged €22.50 on closure.
From 1 January 2024, government stamp duty for credit cards will revert back to €30 and you’ll be charged this on the 31 December 2024 in respect of the previous 12 months.
If you are switching your credit card to PTSB from another provider you should request a letter of closure from your previous provider confirming that government stamp duty has been paid in the current charging period. Please forward the letter to: PTSB Visa Department, Main Street, Dundrum, Dublin 14 to ensure that stamp duty is not applied to your credit card account for that period at the next charging date. If you close your PTSB credit card account, stamp duty will be deducted for the current year. We will send you a letter of closure which confirms you have paid the stamp duty for the current year which you can forward to your new provider.
There may be additional costs or taxes payable by you which are not paid by us or imposed by us. This information is correct at the date it is sent to you.
If you enter into the contract with us for a credit card you may cancel the contract in accordance with the European communities (distance marketing of consumer financial services) regulations, 2004 within 14 calendar days of concluding this agreement or receiving it or a copy of it.
To cancel you should send an email to us at dmdunit@ptsb.ie or write or deliver a letter to us addressed to the DMD Unit, PTSB, 56-59 St Stephen’s Green, Dublin 2.
If you exercise that right you must, within 30 days, repay any balance on your card account plus interest and charges (including government stamp duty) due to the date of payment and return the card to us, cut in two, to the above address. If you do not exercise this right to cancel you will remain bound by the contract but you will continue to have the right to cancel as outlined in the next paragraph.
You may at any time repay the balance outstanding on your card account and cancel the contract by returning your card to us in accordance with the card terms and conditions. If you fail to make any payment due to us in respect of your card or, if any of the other events of default which will be specified in the contract were to occur, we may call for the immediate repayment of the balance outstanding on your card account together with all accrued but unpaid.
Interest thereon and all other costs and expenses payable under the contract. We may terminate the account contract by giving you at least 2 months notice in writing.
All our dealings with you, and the contract will be governed by the laws of Ireland.
Provided you have given consent, we will retain and use the information provided by you (whether in the application for the Account or otherwise, and whether you open the account or not) and any information relating to the conduct of the Account (including any personal data) for the purposes of processing the application for the Account, managing and administrating the Account, managing and administering the OPEN24 service (where applicable), for targeted marketing campaigns as outlined in Direct Marketing consent, group reporting and analysis and for updating or creating your customer profile, as well as for any other purpose to which you have consented. Agents, sub-contractors or other companies in the PTSB Group may process this information on our behalf. We may disclose the information as outlined in the Bank’s ‘Terms & Conditions and Personal & Business banking charges’ booklet for the facility/facilities under Customer Information.
You have the right at any time to request a copy of any "personal data" within the meaning of the Data Protection Act 1988 to 2003 (as amended or re-enacted from time to time) that the Bank holds about you (for which the Bank may charge a small fee) and to have inaccuracies in that information corrected by writing to Data Access Request, Document Management Control, PTSB, 56-59 St Stephen’s Green, Dublin 2.
Need help? Our Help and Support section is full of useful information to help you out.
