Fraud messages claiming to be from permanent tsb

A number of smishing (text) scams are in circulation with various messages and calls to action. See following example:

"PTSB: Your Open24 account will be put on hold due to a breach of our terms and conditions. To restore visit support-ptsb.com urgent action needed. Reference: #insert number"

How to spot fake/fraudulent links

Permanent tsb will never provide website links (URLs) when communicating with our customers. It is also advised that customers keep a record of all permanent tsb websites and links in order to avoid falling victim of phishing sites. Our main websites are as follows (with fake link comparisons):

Permanent tsb will never attach bare links to text messages (such as www.example.com). Instead, we will always hyperlink the text. Please note: The link in the above message reads ".com". All permanent tsb websites use ".ie".

What should you do if you receive suspicious SMS?

• Do not click on the link that is in the SMS.
• Do not divulge any credit/debit card/account log-on information.
• Do not respond to the message.
• Regarding genuine authorisation codes received from permanent tsb via SMS please ensure that you read and fully understand the text message before proceeding
• If you have already clicked the link and/or sent your details, contact us as soon as possible on +353 (1) 669 5851. We will cancel your Open24 number and arrange a new one for you.