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General Questions

What is GDPR?

The General Data Protection Regulation (GDPR) is a European Union regulation which comes into force on 25 May 2018. It is intended to put you, the customer, in control of your personal data.

GDPR extends the rights of individuals in relation to their personal data and increases obligations on organisations such as PTSB.

All EU member states must comply with GDPR.

What is personal data?

When we talk about personal data we are talking about information that relates to you.

Personal data covers items such as your name, address, email address, mobile number, date of birth and personal public service number (PPSN). In addition, data revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs and sexual orientation are considered special categories of personal data which merit additional protection.


What is a data subject?

A data subject is a natural living person who can be identified either directly or indirectly, by reference to personal data.

What is data processing?

Data processing covers a wide range of operations performed on personal data by manual or automated means. Data processing includes the collection, recording, accessing, storing and alteration of any personal data.

What is a data controller and data processor?

A data controller is a person or company that’s responsible for deciding how personal data will be processed and for what reasons. For example, PTSB is a data controller for the personal data of our customers and staff.

A data processor is a person or company, usually a third party, that processes personal data on behalf of a data controller.

Exercising your data protection rights

Why does PTSB retain personal data?

Where we retain personal data, it’s for one of two main reasons:

  • To support the delivery of the accounts, products and services that you have with us
  • To comply with Irish and EU laws as well as bank regulations, which require us to retain records for specific periods
What are my rights in relation to my personal data?

Under GDPR you have a number of rights in relation to your personal data:

Access – you have the right to to know if we process your personal data and to get access to a copy of any personal data that we have about you in paper or electronic form. We may contact you to help identify if there’s a specific piece of information you’re looking for.

Objection – you have the right to object to data processing activities, in certain circumstances, where you feel it’s impacting on your rights and freedoms.

Restriction – you have the right to request a temporary restriction on PTSB’s data processing activities where you think that the processing is based on inaccurate data or where you believe that our processing activities are impacting on your rights.

Rectification – you have the right to have your personal data kept up to date. Where your personal data is incorrect, you have the right to have it corrected.

Erasure – you have the right to have your personal data erased, provided there’s no reason under law or financial regulation for PTSB to keep it.

Portability – you have the right to receive a (machine-readable) copy of your personal data. You can also request that a copy of this data be sent to another bank or service provider.

Consent – you have the right to withdraw your consent to any data processing or marketing activities at any time. 

How do I exercise my rights in relation to my personal data?

To exercise your rights in relation to your personal data e.g. asking for a copy of the personal data that we hold on you, or asking for your personal data to be updated or erased, you can contact us in one of the following ways:

  • By post: simply download the Data Subject Rights template (pdf, 360KB), complete it and post it to: Data Subject Rights, PTSB, 56/59 St. Stephen’s Green, Dublin 2
  • Via Open24 Online Banking: Please use the ‘Data Subject Rights’ link in the navigation menu and then choose the appropriate request type i.e. access, objection, restriction etc
  • Via your local branch or call Open24 on 0818 50 24 24 or 01 212 4101 and a staff member will guide you in the submission of your request

Please note you must contact the the Central Credit Register for a copy of your credit rating/history.

How can I access my credit rating/credit report?

Since June 2017 lenders, including banks and credit unions, have also been submitting personal and credit information to the Central Bank’s Central Credit Register (CCR). Consumers are entitled to get one free copy of their record every 12 months.

See Citizens Information or Central Credit Register for more information.

How to object to direct marketing?

If, at any time, you wish to object to, or ‘opt out’ of, direct marketing, we will stop marketing to you if you write to us at:

FREEPOST F4940, Customer Data Quality (Direct Marketing), PTSB p.l.c., 56-59 St. Stephen’s Green, Dublin 2, 

by phone on 0818 50 24 24 or +353 1 212 4101 or visit your local branch.

How long will PTSB take to respond to a request made about my personal data?

We’ll respond to your request within one month of verifying the request. However, if the request is complex then we may, if necessary, extend the period by a further two months.

If an extension is necessary we’ll inform you within one month to explain why.

What does it cost to make a request about my personal data?

There’s no fee for making a request about your personal data. However there may be a fee if the request is deemed to be excessive or unnecessary.

What can I do if I’m not happy with how my request has been addressed?

If you’re unhappy with the way we’ve used your personal data or addressed your rights, please feel free to contact our Data Protection Officer on or in writing to:

Data Protection Officer, PTSB, plc, 56-59 St. Stephen’s Green, Dublin 2.

Please provide as much detail as you possibly can regarding your issue so that it can be effectively addressed. We suggest that you do not put large amounts of personal data in an email to the above address as email is an insecure communication and could be viewed in transit by third parties.

Where you feel that your rights have not been served appropriately by us you have the right to make a complaint to the Data Protection Commission. 

Details on how you can submit a complaint are available at

You can contact the Data Protection Commission by:

Phone: +353 (0)761 104 800 or LoCall 1890 25 22 31
or writing to: Data Protection Commission, Canal House, Station Road, Portarlington, Co. Laois, R32 AP23

My personal circumstances have changed. How do I update my data?

To update your personal information (for example change of address or change of name) you can visit your local branch or contact Open24 on 0818 50 24 24. Certain information can also be updated online through Open24 Online Banking.

How do I contact the Data Protection Officer ?

You can contact our Data Protection Officer (‘DPO’), by email at or in writing to Data Protection Officer, PTSB p.l.c., 56-59 St. Stephen’s Green, 

Data Subject Rights

Simply click below to download our Data Subject Rights Template.

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