A dispute / chargeback is a process which your bank enters with a Merchant and returns the payment from your card back to the Merchant.
Firstly, you must contact the Merchant and attempt to resolve the issue with them. Following this, if you are not satisfied with the outcome, you can call us on 0818 50 24 24 or +353 1 212 4298. You will need to provide detailed information of the transaction and the reasons why you wish to dispute it.
There are many different types of disputes and based on your specific enquiry, you may need to provide additional documentation to proceed with the dispute. This would generally include the written communication between yourself and the Merchant, which clearly outlines your request, also information relating to the transaction and your full 16 digit card number.
If a company is taking regular payments using your Visa Credit or Debit Card and you wish to cancel this, please call us on 0818 50 24 24 or +353 1 212 4298 and follow the below steps:
Please note: If the Merchant changes their name the payment may re-present, in this case you will need to contact us again to dispute the transaction. If you wish the regular payment to continue at a later date you will need to contact us to remove the block.
The best place to start if you've not received merchandise or services you've paid for with your Visa Debit or Credit card is by contacting the company you bought them from. We realise this is not always possible, for example if the company has gone out of business, so if you can't resolve the issue with them, maybe we can help you raise a dispute. Please call us on 0818 50 24 24 or +353 1 212 4298 where an advisor will be happy to assist you.
The best place to start if your merchandise or services you've paid for with your Visa Debit or Credit card are not as described at the time of sale, is contacting the company you bought them from. For example, if you purchased an item of jewellery and received an item of clothing instead, please contact the Merchant first to resolve the query. We realise this is not always possible, for example if the company has gone out of business, so if you can't resolve the issue with them, maybe we can help you raise a dispute. Please call us on 0818 50 24 24 or +353 1 212 4298 where an advisor will be happy to assist you.
Sometimes you may have inadvertently purchased goods, such as designer fashions, which are counterfeit. Should your goods be retained by Revenue, or you have confirmation from the actual supplier/authorised representative confirming the goods as counterfeit, we can help you raise a dispute. Please call us on 0818 50 24 24 or +353 1 212 4298 where an advisor will be happy to assist you.
Where a merchant has confirmed that you are due a refund, and you have not received it within 15 days, we may be able to help you raise a dispute. Please call us on 0818 50 24 24 or +353 1 212 4298 where an advisor will be happy to assist you.
If you have tried to withdraw money from an ATM and it didn't provide the full amount requested, please call us on 0818 50 24 24 or +353 1 212 4298 where an advisor will be happy to assist you.
We may be able to dispute a transaction for a reason not listed above, please call us on 0818 50 24 24 or +353 1 212 4298 where an advisor will be happy to assist you.
