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New to Online Banking? Here’s how to get started

16 April 2020

We understand that COVID-19 is impacting how you go about your daily life during this challenging and unprecedented time. As we practice social distancing safely, remember that you can carry out your day-to-day banking through or via our mobile banking app.

From checking your transactions and paying bills, to transferring money from your account and managing your standing orders, you can bank from the comfort of your home, day or night.

Register for Open24 Online Banking.

We understand that convenience and accessibility is important for our customers at this time so here’s how you can  register for online banking in just a few simple steps.

Step 1: Call 0818 50 24 24

Give us a call on 0818 50 24 24 and choose the option to “Register for Open24”. You’ll be asked for your Open24 number which is printed on the back of your Visa Debit Card. After we confirm your identity with some simple security questions, we'll set you up.

Step 2: Temporary Password

We'll give you a temporary internet password to log into for the first time. Once you're logged in, you will need to change it to a password of your choice. You’ll find some helpful tips below for setting up a strong password.

Step 3: Personal Access Number

You'll also need to create a 6 digit Personal Access Number while on the call. If you want to write down your password and access number in case you forget them, we recommend keeping them somewhere safe and secure where only you can access them.

If for some reason you are unable to call us to set up your online banking, our staff in branch will also be able to assist you. Once registered for online banking, you will be able to login from home going forward to carry out your day-to-day banking requirements.

Log in to Open24 Online Banking

Once you're registered, it’s time to log in to and get started. You can log in by following just 3 simple steps below:

Step 1: Your Open24 Number

Go to and type in your Open24 number. As a reminder, this is printed on the back of your Visa Debit Card.

Step 2: Internet Password

Type in your full internet password.

Step 3: Personal Access Number

We'll ask you for three different digits of your six digit Personal Access Number.

Your Open24 Password

A strong password is an important way to stay safe and secure when using When you call us to register for online banking, we'll give you a temporary internet password to log into for the first time. Once you're logged in, you will need to change it to a password of your choice.

The strength of a password depends on the different types of characters that you use, the overall length of the password, and whether the password can be easily found in a dictionary. A varied combination of letters, numbers, characters and symbols is often a good approach. There are some specific rules when creating a password for that you must follow. Passwords must adhere to the below guidelines:

  • Be between 8 and 32 characters long
  • Contain at least one lower-case character
  • Contain at least one upper-case character
  • Contain at least one number
  • Not contain more than two identical characters in a row

You can also use special characters in your password, choose from !"£$%^&*()-_=+[]{};:'@#~,./?\| - you can even put spaces in if you want!

Forgot your password?

If you forget your password and need a new one, call us on +353 (1) 212 4152

  1. Enter your Open24 number and three digits from your Personal Access Number (PAN)
  2. You will hear your account balance
  3. Press '2' to reset your internet password
  4. Be sure to have a pen and paper handy to write down your temporary password. Please wait 10 minutes before you reset your password on the website.

Please note: Your temporary password lets you access Open24 on a desktop or laptop computer. Once you set up a new password, you can then access Open24 through our app too.

Ways to Bank – App for Mobile and Tablet

Do more of your everyday banking on the go with our banking app for mobile and tablet. The permanent tsb app is a secure, fast and easy way to bank on the go. It offers a range of great features to make accessing your money and controlling your finances easier than ever.


When you log in to our app, you'll be asked for your Open24 number and the same passwords and PAN (personal access number) that you use for Open24 Online Banking.

Your account number and PAN are encrypted and we're careful not to display any information that may compromise your security. To protect your privacy, make sure nobody is looking over your shoulder when you are logging in or browsing your account information.

Our Banking App Features

Once you’ve downloaded our app and logged in, you can;

  • Transfer funds
  • View transactions
  • See your balance
  • Pay a bill
  • Manage your Direct Debits
  • Apply for a Loan
  • Existing customers can now apply for a Credit Card

View the full range of features and benefits here.

We hope this introduction to Online Banking has been useful, please click here for more information and support for Open 24 Online Banking

Lending criteria, terms and conditions apply. Security and Insurance required. While we don't charge you for downloading our app, you may incur a data charge from your mobile phone operator for downloading and using it. permanent tsb p.l.c is regulated by the Central Bank of Ireland.

The content of this blog does not constitute advice and is for general information purposes only. Readers should always seek professional advice before relying on anything stated in the blog. Some of the links above bring you to external websites. Your use of an external website is subject to the terms of that site.

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