I want to reset my password

Ensure you use your registered mobile device.

To reset your password:

  1. Open your PTSB mobile app.

  2. Tap on Settings and Security.

  3. Tap on Reset or Create Password.

  4. Enter a new Open24 password, based on our password rules and criteria.

  5. Re-enter your new password to confirm.

If you are locked out of your online account, or do not have a registered device, please follow these instructions for a temporary password.

 

Half Line.JPG

Related topics

I've forgotten my password
I'm locked out of my online banking
I need a temporary password
I don't have a password
I've lost my phone or tablet
Rules for creating passwords

Half Line.JPG

Can't solve your issue?

Call the Contact Centre
Back to top
Page loading
Close takeover popup
PTSB logo

Altogether more human